1. Why do you think your salon should win this award? (300 words max)
2. Please explain the salon’s philosophy and its point of difference from other salons in your region (200 words max)
3. Please explain how the salon excels at customer service. Please give examples (200 words max)
4. Tell us about the guidelines you have in place when dealing with customer complaints.
5. Please outline the key operational and marketing initiatives for the last 18 months and give evidence/examples of how these have helped the business (250 words max)
6. What is the retail strategy and how do you measure its success? (250 words max)
7. Please outline your therapists’ qualifications and your ongoing training & development policy, including dates of most recent CPD (250 words max)
   

1. Why do you think your beauty business should win this award?

2. Please explain the business philosophy and its point of difference from other beauty treatment providers in your region

3. Please explain how the business excels at customer service and manages complaints. Please give examples.

4. Please outline the key operational and marketing initiatives for the last 18 months and give evidence/examples of how these have helped the business

5. What is the retail strategy and how do you measure its success?

6. Please outline your qualifications and ongoing training & development, including dates of most recent CPD. Please do the same for your team if you have one.

1. Why do you think your salon should win this award? (300 words max)
   
2. Please explain the salon’s philosophy and its point of difference from other salons (200 words max)
3. Please explain how the salon excels at customer service. Please give examples (200 words max)
4. Tell us about the guidelines you have in place when dealing with customer complaints
5. Please outline the key operational and marketing initiatives for the last 18 months and give evidence/examples of how these have helped the business (250 words max)
6. What is the retail strategy and how do you measure its success? (250 words max)
7. Have you or your team done anything to champion or develop the nails industry (e.g. work as an educator, speaker, judge, mentor, product or treatment developer, or work in your local community)? If so please provide details and dates (200 words max)
8. Please outline your nail technicians’ qualifications and your ongoing training & development policy including dates of most recent CPD (250 words max)
9. How do you maintain a high standard of hygiene in the salon.
   

1. How many people are in your team?
2. Please tell us why your team deserves to win this award (include any initiatives or examples of how they pulled together as a team)? (300 words max)
3. What does your team offer and what makes them special?
4. What team building activities and/or initiatives do you have in place to ensure team integration and motivation and what new activities or online initiatives have you undertaken as a team in the last 18 months? (include a short description of how you worked together as a team and what these activities achieved).

1. What advanced skin treatments do you specialise in?

2. Why do you think your skin clinic should win this award? 

3.  Please explain the business philosophy and its point of difference from advanced treatment providers in your region

4.Please explain how the business excels at customer service and manages complaints. Please give examples

5. Please outline the key operational and marketing initiatives for the last 18 months and give evidence/examples of how these have helped the business 

6. Attach examples of your operational and marketing activity What is your retail strategy and how do you measure its success? 

7. Please outline your and your therapists’ qualifications and your ongoing training & development policy, including dates of most recent CPD

1. Why do you think your spa deserves to win this award? (300 words max)
2. Please explain the spa’s philosophy and its point of difference from other spas (200 words max)
3. Please explain how the spa excels at customer service. Please give examples (200 words max)
4. Tell us about the guidelines you have in place when dealing with customer complaints.
5. Please outline the key operational and marketing initiatives for the last 18 months and give evidence/examples of how these have helped the business (250 words max)
6. What is the retail strategy and how do you measure its success? (250 words max)
7. Please outline your therapists’ qualifications and your ongoing training & development policy, including dates of most recent CPD (250 words max)
   

1. What sets you apart from other therapists - why do you deserve to be Therapist of the Year? (300 words max)
2. Please list the professional qualifications you have. (200 words max)
3. Please detail any additional training you have undertaken. Including details and dates of the most recent CPD (200 words max)
4. Please outline areas of specialism including any new treatments or techniques you have developed, and your key achievements in the last 18 months. (400 words max)
5. Please outline how you have contributed to the success of your own business or the business for which you work in the last 18 months and any plans to develop the business over the next year (200 words max)
6. Please explain how you ensure a high standard of treatments, hygiene and client care, giving examples where possible. (300 words max)
7. Have you done anything to champion or develop the beauty industry? (e.g. work as an educator, speaker, judge or work in your local community). If so, please provide details and dates (200 words max)

1. Why do you think your salon should win this award? (300 words max)
2. Please explain the salon’s philosophy and its point of difference from other salons in your region (200 words max)
3. Please explain how the salon excels at customer service. Please give examples (200 words max)
4. Tell us about the guidelines you have in place when dealing with customer complaints.
5. Please outline the key operational and marketing initiatives for the last 18 months and give evidence/examples of how these have helped the business (250 words max)
6. Attach examples of your operational and marketing activity 
7. What is the retail strategy and how do you measure its success? (250 words max)
8. Please outline your therapists’ qualifications and your ongoing training & development policy, including dates of most recent CPD (250 words max)
   

1. Number of staff employed full-time
2. Number of staff employed part-time (put 0 if none)
3. Your staff turnover for the last 3 years (ie number of employees who left the business each year and number of new employees who joined)
4. Number of staff that have been promoted in the past year
5. Why do you think your business should win this award? (300 words max)
6. Please explain what makes your business and management philosophy special (200 words max)
7. Please outline your key achievements of the last 18 months and give evidence/examples of how these have improved your staff’s careers (400 words max)
8. Please outline your training schedule for the last 18 months, including dates of CPD, and explain how staff have been encouraged to develop their skills and to contribute ideas to the business (400 words max)
9. Please explain how you manage communications with your team including training on procedures 
10. Please outline your induction and disciplinary/grievance procedures (300 words max)